Device Warranty Terms

Protection policies for your devices

Repair Warranty Terms

Important: Test your device before leaving our premises. Warranty void for physical damage, liquid damage, or 3rd party repair attempts.

  • SIM cards, memory cards, and phone cases remain customer's responsibility
  • 100 days repair warranty
  • No warranty for water damage repairs
  • Data backup is customer's responsibility (contacts, photos, etc. may be lost)
  • Manufacturer repairs may extend repair time
  • Provide device password to avoid repair delays
  • Additional faults found during repair may incur extra costs
  • Test device upon collection - Smart Tech not responsible for unrelated faults

By proceeding with repair, you acknowledge and accept these warranty terms.

Device Sales Warranty

Keep your receipt as proof of purchase

New Devices

  • 14 days exchange policy if faulty
  • 24 months manufacturer warranty
  • Excludes third-party software issues
  • Excludes accidental damage (water damage, broken screens, etc.)
  • Third-party repairs void warranty

Pre-Owned Devices

  • 3 months battery warranty from purchase date
  • Excludes LCD damage, cracks, smashes, faulty touch screens, pixel damage
  • Excludes faulty fingerprint/iris sensors, Face ID recognition
  • Manufacturer repairs may take up to 4 weeks

I confirm the device was tested and fully working at time of purchase.

Check Your Repair Status

Warranty Support

Have questions about your warranty coverage or need to make a claim?

Call Support Email Us Visit Store

Important Warranty Notes

Warranty Void Conditions

  • Any physical damage to the device
  • Liquid damage of any kind
  • Unauthorized repair attempts by third parties
  • Removal or defacement of warranty seals
  • Use with non-approved accessories

Before Service Checklist

  1. Back up all personal data
  2. Remove SIM and memory cards
  3. Note your device password
  4. Test all functions before service
  5. Keep your receipt safe